Shipping policy

Shipping Policy

Last Updated: May 24, 2026

Thank you for shopping with Honorcust. We are committed to providing a smooth and reliable shopping experience for all of our customers.

Please review the following shipping information carefully before placing your order.

Order Processing Time

All of our products are personalized and made to order.

Please allow 1–7 business days for order preparation and production before shipment.

Processing times may vary during peak seasons, holidays, or promotional periods.

Once your order has been completed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Time

After shipment, delivery typically takes approximately 8–15 business days, depending on the destination country, customs processing, and local carrier conditions.

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping fees are the responsibility of the buyer and will be calculated at checkout based on the shipping destination and selected shipping method.

Tracking Information

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

Please allow several days for tracking updates to appear after shipment.

Delayed or Lost Packages

While we work closely with our shipping partners to ensure timely delivery, Honorcust is not responsible for delays caused by:

  • Customs clearance
  • Weather conditions
  • Carrier disruptions
  • Incorrect shipping information provided by the customer
  • High shipping volume periods
  • Other circumstances beyond our control

If your package appears lost or significantly delayed, please contact our customer support team and we will do our best to assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided and the package is returned or lost, additional shipping charges may apply for reshipment.

Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges, if applicable, are the responsibility of the customer.

Personalized Products

Because our products are custom-made and personalized specifically for each customer, production begins shortly after the order is placed.

Please ensure that all personalization details and shipping information are accurate before submitting your order.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Honorcust
Operated by HonestMart LIMITED

Email: support@honorcust.com
WhatsApp: +852 6580 2353

Business Address:
Room 101A, 1/F., Genplas Industrial Building
56 Hoi Yuen Road
Kwun Tong, Kowloon
Hong Kong