Terms of service

Terms of Service

Last Updated: May 24, 2026

Welcome to Honorcust. These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or using our website, you agree to comply with and be bound by these Terms.

This website is operated by Honorcust, operated by HonestMart LIMITED.

Throughout the site, the terms “we”, “us”, and “our” refer to Honorcust.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state or country of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our Services.

Any violation of these Terms may result in immediate termination of your access to the Services.

2. Products & Services

Honorcust specializes in personalized and custom-made products.

Because many of our products are individually customized according to customer specifications, slight variations in color, positioning, engraving, printing, or appearance may occur and are not considered defects.

We reserve the right to modify or discontinue products or services at any time without prior notice.

3. Personalization Responsibility

Customers are responsible for ensuring that all submitted personalization information is accurate, including:

  • Names
  • Photos
  • Dates
  • Custom text
  • Engraving details
  • Shipping information

Please carefully review all information before placing your order.

Honorcust is not responsible for customer-provided errors once production has started.

4. Order Acceptance & Cancellation

We reserve the right to refuse or cancel any order at our discretion, including orders suspected of fraud or unauthorized activity.

Orders may be canceled within 24 hours of purchase if production has not yet begun.

Once production has started, personalized orders cannot be canceled or modified.

5. Pricing & Payment

All prices displayed on our website are listed in the applicable currency shown at checkout.

We reserve the right to change pricing at any time without prior notice.

Payments are processed securely through trusted third-party payment providers including Shopify Payments, PayPal, and other supported payment methods.

6. Shipping & Delivery

Delivery times provided on our website are estimates only and may vary depending on destination, customs processing, carrier delays, weather conditions, or peak seasons.

Honorcust is not responsible for delays caused by shipping carriers, customs clearance, or circumstances beyond our control.

Customers are responsible for providing accurate shipping information.

7. Returns & Refunds

Please review our Return & Refund Policy for detailed information regarding returns, exchanges, cancellations, and refunds.

Because our products are personalized and custom-made, most items are non-returnable and non-exchangeable unless they arrive damaged, defective, or incorrect.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product images
  • Designs
  • Text
  • Graphics
  • Branding
  • Website content

is the property of Honorcust and may not be copied, reproduced, distributed, or used without prior written permission.

9. User Content

By submitting photos, text, or other content to us for personalization purposes, you confirm that:

  • You own the rights to the content, or
  • You have permission to use the content

You agree not to submit unlawful, offensive, copyrighted, or inappropriate materials.

We reserve the right to refuse any content that violates these Terms.

10. Limitation of Liability

To the fullest extent permitted by law, Honorcust shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or Services.

Our total liability shall not exceed the amount paid for the product purchased.

11. Third-Party Services

Certain services, payment gateways, or links on our website may be provided by third parties.

We are not responsible for the content, policies, or practices of third-party websites or services.

12. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

13. Changes to Terms

We reserve the right to update, modify, or replace any part of these Terms at any time.

Changes will take effect immediately upon posting on this website.

Your continued use of the website following any updates constitutes acceptance of those changes.

14. Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed and interpreted in accordance with the laws of Hong Kong.

15. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Honorcust
Operated by HonestMart LIMITED

Email: support@honorcust.com
WhatsApp: +852 6580 2353

Business Address:
Room 101A, 1/F., Genplas Industrial Building
56 Hoi Yuen Road
Kwun Tong, Kowloon
Hong Kong